JackpotBet Privacy Policy — Your Data, Our Responsibility

1 Introduction & Scope

JackpotBet (jackpotbet.best) is an online entertainment and betting platform serving members in Bangladesh. We understand how valuable your personal data is, and keeping it secure is one of our most important responsibilities.

This Privacy Policy ("Policy") applies to JackpotBet's website, app, and all related services. By using our services, you are deemed to have accepted this Policy.

• This policy is written in Bengali so that all Bangladeshi members can easily understand it.
• If you have any questions about any part of this policy, please contact us directly.
• This policy applies to our Terms & Conditions Serves as a supplement.

2 What Information We Collect

JackpotBet only collects information necessary for providing its services and meeting legal obligations. A detailed list of the data we collect is provided below:

3 How Information Is Collected

We collect information through several methods, each of which is described in detail below:

• Directly provided information: Information you provide directly during registration, while filling out a form, or when contacting customer support.
• Automatic Collection: Technical information is collected automatically through cookies and tracking technologies while you browse our website.
• From Third Parties: Transaction verification data is received from payment processors (Mobile Pay, Nagad, Rocket).
• During KYC verification: Identity information is collected through ID verification and selfie checks.

4 Purpose of Data Use

JackpotBet uses your information solely for the purposes listed below. Your data is never used for any other reason.

• To create and manage your account.
• To process deposits and withdrawals.
• To deliver betting and gaming services.
• To comply with legal obligations (AML/KYC).
• To detect and prevent fraud.
• To provide customer support and resolve issues.
• To send you personalised offers and promotions (you can opt out at any time).
• To improve platform performance.

5 Data Sharing & Disclosure Policy

JackpotBet does not sell your personal information to any third party. However, your data may be shared in the following limited circumstances:

• Payment Processors: Only the information required to process transactions is shared with Mobile Pay, Nagad, and Rocket.
• Regulatory Authority: We may be required to disclose information under legal obligation if we receive a court order or government directive.
• KYC Verification Services: Trusted third-party services may be used for identity verification.
• Security Partners: Limited data may be shared with security service providers for fraud prevention purposes.

Before sharing information in any of the above cases, we ensure the receiving party upholds the same standard of data privacy protection.

6 Cookies & Tracking Technologies

JackpotBet uses cookies on its website. Cookies are small files stored in your browser that help the website remember your preferences.

You can block cookies through your browser settings, though doing so may affect certain features of the website.

7 Technical Measures for Data Protection

JackpotBet uses industry-standard security technologies to keep your data safe:

• TLS/SSL Encryption: All data exchanged between your browser and our servers is encrypted.
• Firewall Protection: Strong firewalls are in place to prevent unauthorized access.
• Two-Factor Authentication: An additional layer of security can be enabled for login.
• Regular Security Audits: Regular system reviews are conducted by independent external experts.
• Data Backup: Data is backed up regularly to prevent loss in the event of a technical issue.

8 Your Rights

As a JackpotBet member, you have the following rights regarding your personal data:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise these rights support@jackpotbet.best-. We will respond within 15 business days. Please note that certain legal obligations may prevent us from deleting all data upon request.

9 Data Retention Period

JackpotBet does not retain your data longer than necessary. Retention periods for different types of data are outlined below:

• Account information: retained for the duration the account is active, and for 5 years after closure.
• Transaction records: retained for up to 7 years as required by law.
• KYC documents: retained for up to 5 years as required by regulatory obligations.
• Log files and technical data: retained for up to 12 months.
• Customer support communications: retained for up to 3 years.

10 Protection of Children's Privacy

JackpotBet's services are intended for users aged 18 and above. We do not knowingly collect personal information from minors.

• If a minor accidentally creates an account, it will be closed immediately.
• All associated data will be permanently deleted.
• If a parent or guardian discovers that their child has created an account, please contact us immediately.

11 Privacy Policy Updates

JackpotBet may update this Privacy Policy from time to time. For significant changes, we will:

• We will update the "Last Updated" date at the top of this page.
• Registered members will be notified via email or SMS.
• We will display a notification when you log in to the platform.

Continued use of the service after any changes constitutes acceptance of the updated Policy.

12 Contact & Complaints

For any privacy-related questions, complaints, or requests, please get in touch with us:

We typically respond within 24–48 hours. Complex requests may take up to 15 business days.

To learn more, visit our FAQ page View or Responsible Gambling Read section.